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The Website Settings: Products Tab

You can get to this part of the system by clicking on the Admin button with your username in the upper right and then clicking Settings > Website Settings > Products.

Please Note: As you work on your settings, in each tab, you need to remember to click the Save button at the bottom of the screen before you move on to another tab or screen, or you will lose your work.

Settings for Products

There are a great many configuration options for your eCommerce in the Website Settings > Products tab, ranging from how they display on the site (number of columns for Categories and for Products) to the preferred checkout method in the Shopping Cart and even custom Add to Cart buttons. Details for each setting are below:

1. Category Images - If you do not want your category images to show, you can toggle this off by changing it from the default value of Show to Hide. We strongly recommend having images for each Category and Subcategory.

2. Display Location Product Quantities - If you have multiple system Locations set up, you can use this setting to let your website shoppers know which local store has what quantity available of the items they view. If you turn it on, in the drop-list you'll need to choose a Default Location the system will use if the customer hasn't set their own. You can also set which of your Locations will display quantities for your products, just check the boxes.

3. Location Product Quantities: Display 'Other Locations' Inventory - Turning this on will display inventory available from all of your non-default store locations in a single pooled total. In the example below, there is only one other location, so its inventory quantity is displayed below the quantity available at the Default Location. Customers can click to See All Locations, and will see inventory for each and can get driving directions, if needed.

4. Location Product Quantities: Low Inventory Warning - This function can give you a way to inform visitors if inventory is getting low at your locations from the setting above. If you turn it on, you're able to set the quantity at which or below the items will display the warning, and you're able to enter your own text for the warning, which will appear in ALL CAPS on the page. Space is limited, so only short messages are allowed.

5. Show Out of Stock on Product Card of eCommerce Web - If you don't wish for your products to display an Out of Stock message in red when they reach zero inventory, you can turn that off with this setting. By default, that message will display.

6. Set Default Website Product Sorting - From this drop-list, you are able to choose between the various sorting methods whichever one you prefer to be the default for your website visitors. The default is to sort items by the Newest Arrivals, with the newest being at the top of the page.

Please Note: Your customers will be able to set this themselves and their choice will persist on all pages until they change it again, so this setting will only be for what they initially view.

7. Checkout Method - You have two options for the way checkout works for your website transactions:

Sale - This will charge the customer's card at the time of web checkout.
Authorization - This will authorize the funds on the card during checkout, but will not charge the card until you go into the Orders module, open the order, in the Payment Details area click to Update, and click the Capture button. This setting is preferred if you often need to adjust shipping or if you are worried about inventory accuracy.

8. Call to Order Display- If this is set to ON, you will see 'or call: (your business phone number)' below the Add to Cart button. Turn it OFF if you do not wish for this to display globally for your products.

9. Show UPCs, Manufacturer IDs, and SKUs - This will display the product identifier numbers, if any, on the product detail page if turned on. If left off, customers can still search by SKU, UPC, and Manufacturer ID if they like, even if it isn't set to display.

10. Allow Purchase of Free Products- Set this option to Yes if you wish to sell free products. Customers will still have to go through the full shopping cart process, but will only have to add a shipping address. If they have no shipping charges, they will be able to check out for free.

11. Enhanced Product Options View- With this option ON, your products that have options and styles such as size and color are displayed in an attractive and useful style, as pictured above. Please note that this setting works only with the Responsive system, and turning this on will no longer allow your UPCs, Manufacturer IDs, and SKU codes to display (from the setting above). Also, the Notes field and 'Send What You Have' options (see descriptions below) will not display on the page any longer, nor will any product Forms be visible (from the Advanced tab of the product).

12. Notes Field - If you turn this feature ON, customers will see a Notes field on the detail page of the product. This field can be used for them to give you feedback on needs they have for the order, or for the product in particular.

13. 'Send What You Have' Option - This offers a drop-list of options for the customer's preference on what you should do if you don't actually have the quantity they want to order. Options include Send What You Have (default), Cancel This Item, or Contact Me.

14. Enable Selling of Wholesale Items - If you wish to use the Wholesale functionality in the Products module, you can set this to On. When editing a product, you will see price and description fields for Wholesale in addition to the normal ones. Only Wholesale Members of your site who have logged in will be able to see this information; your regular visitors will only see the standard product info. Click the link to learn more about setting up Wholesale (the link will open in a new browser tab for you): Wholesale Setup: Website Setup for Member Login

15. Default Unlimited Web Inventory - If you set this to Yes, any new products that you create that are set to display and sell on the web will have unlimited inventory, no matter what actual inventory numbers you have in the system for them. This option makes sense if it is a product you make, or if your restock turnaround time is low enough to fit within a reasonable shipping period. It also works well if all of your products are Digital Downloads. Most online retailers set this to No so they are using actual on-hand inventory numbers for the web.

16. Item Condition- If you sell used goods online, this setting will enable an Item Condition field for you. By default, items will be listed as Brand New. Other conditions include Mint, Excellent, Very Good, Good, Fair, Poor, Non-Functioning. If you are unclear how to categorize item conditions, click here for an excellent outline from Ebay on item condition, with recommendation by product type.

17. Item Condition Default- If you sell used goods online, with this setting you can choose the default condition that any new products you create in your system will start with.

18. Three Decimal Pricing - If you need fractional cents in your prices, you can enable that by turning this setting on and your different Price fields for your products will go to three digits past the decimal point on the right.

19. Add to Cart Button - If you don't want to use the system default colors you see on your website, you can pick a Background Color and a Hover Color for the Add to Cart Button using the same hex-code for your colors. By default, you will have a green button.

20. Display Out of Stock Items on Website - If you don't want your out-of-stock items to display on your website, you can turn this setting off. Please note that anyone with a link to an out-of-stock item's page will still be able to view it even with this setting off.

21. No Online Purchase Message - If you have a product set to be visible online but to not display the Add to Cart button, this No Online Purchase Message will display for that product, like the example below.

22. Product In-Stock Message- You can enter a notice that your items are in stock or whatever text you like that will appear on each product you have in-stock, and you can change this as often as you like. So you can add promotional text, instructions on checkout, or really whatever you like that might apply to your in-stock products.

23. Enhanced Category Page - Please note, this is a non-Responsive website setting only, it will have no effect if your site is Responsive. If you have a non-Responsive website, you can turn this to On if you want your categories to display in the Responsive style. When you mouse-over a category, the image zooms a little and the title highlights in an animated fashion, as with the Shoes category below. Please note that in this view, your Category Short Descriptions will not display. Here is an example:

24. Product Category CSS - If you want to edit the CSS styles that are set for your Products module, you can click the blue Edit button. This is for advanced users with knowledge of CSS and will work only with the Responsive websites.

25 & 26. Product Message Below Add to Cart Button and Product Message Below Images - The two areas described by these functions are often blank space on the page, so it you want to add content to these areas, you can do so using the respective Content Editors provided.

Please note that for the first option ( #1 below, the Product Message Below Add to Cart Button, not pictured) you have about 300px of width to work with, so create your content with care. This area is also where you can put product-specific content from the Edit Product > Website Settings > Brief Description Below Add-to-Cart Button, as pictured below with the logo.
If the product has multiple images, the micro-thumbnails for them will show up where you see #2 below.
The content in the area below the images, #3 below, will be full page width (about 1200 pixels).
The Product Description from the Website Settings tab of the product will display in the area indicated by #4 below.

Here is an example of where the content shows up:

PLEASE REMEMBER that the content for #1 and #3 above will appear for EVERY product listed on your website, so it needs to apply to everything you sell. Links to policies for your online store, shipping rates, promotions you are running, and many other types of content would work well in those areas.

}', 22='{type=option, value={id=3, name='faq', order=2, label='FAQ'}}', 9='{type=string, value=Website Settings: Products Tab}', 25='{type=number, value=0}', 26='{type=list, value=[{id=190209692539, name='Website'}, {id=190209692545, name='Settings'}]}', 28='{type=string, value=Website Settings: Products Tab The Website Settings: Products Tab You can get to this part of the system by clicking on the Admin button with your username in the upper right and then clicking Settings > Website Settings > Products. Please Note: As you work on your settings, in each tab, you need to remember to click the Save button at the bottom of the screen before you move on to another tab or screen, or you will lose your work. Settings for Products There are a great many configuration options for your eCommerce in the Website Settings > Products tab, ranging from how they display on the site (number of columns for Categories and for Products) to the preferred checkout method in the Shopping Cart and even custom Add to Cart buttons. Details for each setting are below: 1. Category Images - If you do not want your category images to show, you can toggle this off by changing it from the default value of Show to Hide. We strongly recommend having images for each Category and Subcategory. 2. Display Location Product Quantities - If you have multiple system Locations set up, you can use this setting to let your website shoppers know which local store has what quantity available of the items they view. If you turn it on, in the drop-list you'll need to choose a Default Location the system will use if the customer hasn't set their own. You can also set which of your Locations will display quantities for your products, just check the boxes. 3. Location Product Quantities: Display 'Other Locations' Inventory - Turning this on will display inventory available from all of your non-default store locations in a single pooled total. In the example below, there is only one other location, so its inventory quantity is displayed below the quantity available at the Default Location. Customers can click to See All Locations, and will see inventory for each and can get driving directions, if needed. 4. Location Product Quantities: Low Inventory Warning - This function can give you a way to inform visitors if inventory is getting low at your locations from the setting above. If you turn it on, you're able to set the quantity at which or below the items will display the warning, and you're able to enter your own text for the warning, which will appear in ALL CAPS on the page. Space is limited, so only short messages are allowed. 5. Show Out of Stock on Product Card of eCommerce Web - If you don't wish for your products to display an Out of Stock message in red when they reach zero inventory, you can turn that off with this setting. By default, that message will display. 6. Set Default Website Product Sorting - From this drop-list, you are able to choose between the various sorting methods whichever one you prefer to be the default for your website visitors. The default is to sort items by the Newest Arrivals, with the newest being at the top of the page. Please Note: Your customers will be able to set this themselves and their choice will persist on all pages until they change it again, so this setting will only be for what they initially view. 7. Checkout Method - You have two options for the way checkout works for your website transactions: Sale - This will charge the customer's card at the time of web checkout. Authorization - This will authorize the funds on the card during checkout, but will not charge the card until you go into the Orders module, open the order, in the Payment Details area click to Update, and click the Capture button. This setting is preferred if you often need to adjust shipping or if you are worried about inventory accuracy. 8. Call to Order Display- If this is set to ON, you will see 'or call: (your business phone number)' below the Add to Cart button. Turn it OFF if you do not wish for this to display globally for your products. 9. Show UPCs, Manufacturer IDs, and SKUs - This will display the product identifier numbers, if any, on the product detail page if turned on. If left off, customers can still search by SKU, UPC, and Manufacturer ID if they like, even if it isn't set to display. 10. Allow Purchase of Free Products- Set this option to Yes if you wish to sell free products. Customers will still have to go through the full shopping cart process, but will only have to add a shipping address. If they have no shipping charges, they will be able to check out for free. 11. Enhanced Product Options View- With this option ON, your products that have options and styles such as size and color are displayed in an attractive and useful style, as pictured above. Please note that this setting works only with the Responsive system, and turning this on will no longer allow your UPCs, Manufacturer IDs, and SKU codes to display (from the setting above). Also, the Notes field and 'Send What You Have' options (see descriptions below) will not display on the page any longer, nor will any product Forms be visible (from the Advanced tab of the product). 12. Notes Field - If you turn this feature ON, customers will see a Notes field on the detail page of the product. This field can be used for them to give you feedback on needs they have for the order, or for the product in particular. 13. 'Send What You Have' Option - This offers a drop-list of options for the customer's preference on what you should do if you don't actually have the quantity they want to order. Options include Send What You Have (default), Cancel This Item, or Contact Me. 14. Enable Selling of Wholesale Items - If you wish to use the Wholesale functionality in the Products module, you can set this to On. When editing a product, you will see price and description fields for Wholesale in addition to the normal ones. Only Wholesale Members of your site who have logged in will be able to see this information; your regular visitors will only see the standard product info. Click the link to learn more about setting up Wholesale (the link will open in a new browser tab for you): Wholesale Setup: Website Setup for Member Login 15. Default Unlimited Web Inventory - If you set this to Yes, any new products that you create that are set to display and sell on the web will have unlimited inventory, no matter what actual inventory numbers you have in the system for them. This option makes sense if it is a product you make, or if your restock turnaround time is low enough to fit within a reasonable shipping period. It also works well if all of your products are Digital Downloads. Most online retailers set this to No so they are using actual on-hand inventory numbers for the web. 16. Item Condition- If you sell used goods online, this setting will enable an Item Condition field for you. By default, items will be listed as Brand New. Other conditions include Mint, Excellent, Very Good, Good, Fair, Poor, Non-Functioning. If you are unclear how to categorize item conditions, click here for an excellent outline from Ebay on item condition, with recommendation by product type. 17. Item Condition Default- If you sell used goods online, with this setting you can choose the default condition that any new products you create in your system will start with. 18. Three Decimal Pricing - If you need fractional cents in your prices, you can enable that by turning this setting on and your different Price fields for your products will go to three digits past the decimal point on the right. 19. Add to Cart Button - If you don't want to use the system default colors you see on your website, you can pick a Background Color and a Hover Color for the Add to Cart Button using the same hex-code for your colors. By default, you will have a green button. 20. Display Out of Stock Items on Website - If you don't want your out-of-stock items to display on your website, you can turn this setting off. Please note that anyone with a link to an out-of-stock item's page will still be able to view it even with this setting off. 21. No Online Purchase Message - If you have a product set to be visible online but to not display the Add to Cart button, this No Online Purchase Message will display for that product, like the example below. 22. Product In-Stock Message- You can enter a notice that your items are in stock or whatever text you like that will appear on each product you have in-stock, and you can change this as often as you like. So you can add promotional text, instructions on checkout, or really whatever you like that might apply to your in-stock products. 23. Enhanced Category Page - Please note, this is a non-Responsive website setting only, it will have no effect if your site is Responsive. If you have a non-Responsive website, you can turn this to On if you want your categories to display in the Responsive style. When you mouse-over a category, the image zooms a little and the title highlights in an animated fashion, as with the Shoes category below. Please note that in this view, your Category Short Descriptions will not display. Here is an example: 24. Product Category CSS - If you want to edit the CSS styles that are set for your Products module, you can click the blue Edit button. This is for advanced users with knowledge of CSS and will work only with the Responsive websites. 25 & 26. Product Message Below Add to Cart Button and Product Message Below Images - The two areas described by these functions are often blank space on the page, so it you want to add content to these areas, you can do so using the respective Content Editors provided. Please note that for the first option ( #1 below, the Product Message Below Add to Cart Button, not pictured) you have about 300px of width to work with, so create your content with care. This area is also where you can put product-specific content from the Edit Product > Website Settings > Brief Description Below Add-to-Cart Button, as pictured below with the logo. If the product has multiple images, the micro-thumbnails for them will show up where you see #2 below. The content in the area below the images, #3 below, will be full page width (about 1200 pixels). The Product Description from the Website Settings tab of the product will display in the area indicated by #4 below. Here is an example of where the content shows up: PLEASE REMEMBER that the content for #1 and #3 above will appear for EVERY product listed on your website, so it needs to apply to everything you sell. Links to policies for your online store, shipping rates, promotions you are running, and many other types of content would work well in those areas. Website,Settings ecommerce website settings wholesale}', 31='{type=number, value=0}'}, {id=191604258706, createdAt=1750439292709, updatedAt=1769698146111, path='customer-website-account-login', name='Customer Website Account Login', 2='{type=string, value=https://rainpos.my.site.com/s/article/Customer-Website-Account-Login}', 4='{type=list, value=[{id=1, name='rain_pos', order=0, label='Rain POS'}, {id=2, name='like_sew', order=1, label='Like Sew'}, {id=3, name='jewel360', order=2, label='Jewel360'}, {id=4, name='music_shop_360', order=3, label='Music Shop 360'}]}', 21='{type=number, value=0}', 6='{type=string, value=

Your customers can create their own logins to view their purchase history, work with cards-on-file, and access other useful information through your website. This system is fully automated, and requires no effort on your part to maintain.

Activating Customer Website Logins

To enable the Customer Website Login, you will go to the Admin Button which is your username and click Settings > Website Settings > Shopping Cart.

Once you're in the Shopping Cart settings area, scroll all the way to the bottom and find the Customer Login Options area, turn it ON, then click Save at the bottom.

Please Note: Customer Website Login functionality works only on websites that utilize the mobile-friendly Responsive architecture. This option will not be available to you if you are on our older architecture.

If a customer asks you how they can log in, please refer them to this article, and the following section.

Creating Your Website Login Account

Follow these steps to create your account login:

Go to the website and click the Login link on the far right.
Just below the login area, click Create Account.
Enter your email address, then enter your password. Re-enter your password. Your password must be at least 8 characters long and must contain at least one non-alphanumeric character (the best passwords will have at least on capital letter, one number, and at least one non-letter, non-number character, such as !, $, %, etc., and should not be a password you've used in the past).
Click Create Account, then go to your email inbox and click the link provided to activate your account.
You'll be taken to an account activation page on the website; click the Activate Account button, and then log into the account for the first time.
Once you have logged in, you'll be able to see your account information, detailed below.

Website Account Details

Your customers can view whatever data fields you decide in their Account Info area. You can also decide if they can edit the data in those fields. Data fields that are editable will be white, as pictured below, or grayed out, if they are not editable. In the section below for Configure Online Account Data Fields, you can learn how to set up which ones display and which are editable by the customer.

Customers can view their transaction list in the Order History area, and can click to View individual transactions with full details.

If a customer has any open Invoices, they will be listed under the Invoices tab. They will be able to see the Invoice number, Due Date, and other important info, and can enter an amount they will pay online toward the balance due. After entering the amount, they can just click the Continue to Payment button to go to the shopping cart and make the payment.

Customers can also view their Reward progress and see how close they're getting to the next Reward coupon on the Rewards tab. They can also see any active Reward coupons they have earned.

If a customer wants to create a Gift Registry, or view any Gift Registries previously created, they can do so in the Gift Registry area, as pictured below. For full details on Gift Registry functionality, click here: Gift Registry.

If you are integrated with Worldpay your customers will be able to add up to two Cards on File in the Payment Options area. They can also track payments for Rent to Own / Rent to Rent contracts, and make card adjustments and payments there, if needed.

Configure Online Account Data Fields

You are able to set any Customer data fields to be able to be viewed online by the customer when viewing their accounts, and also you can make them editable by the customer, if you like. To do this, go to the Admin Button which is your username in the upper right and go to Settings > POS Settings > Customers, and look at the Customer Profile Organization section at the bottom of the page. Click here to learn how you can set which fields are visible and editable to customers and also how to create custom fields as needed in this area: Custom Data Fields for Customers.

}', 22='{type=option, value={id=2, name='recommended_extra', order=1, label='Recommended Extra'}}', 9='{type=string, value=Customer Website Account Login}', 25='{type=number, value=0}', 26='{type=list, value=[{id=190209692539, name='Website'}, {id=190209692545, name='Settings'}]}', 28='{type=string, value=Customer Website Account Login Your customers can create their own logins to view their purchase history, work with cards-on-file, and access other useful information through your website. This system is fully automated, and requires no effort on your part to maintain. Activating Customer Website Logins To enable the Customer Website Login, you will go to the Admin Button which is your username and click Settings > Website Settings > Shopping Cart. Once you're in the Shopping Cart settings area, scroll all the way to the bottom and find the Customer Login Options area, turn it ON, then click Save at the bottom. Please Note: Customer Website Login functionality works only on websites that utilize the mobile-friendly Responsive architecture. This option will not be available to you if you are on our older architecture. If a customer asks you how they can log in, please refer them to this article, and the following section. Creating Your Website Login Account Follow these steps to create your account login: Go to the website and click the Login link on the far right. Just below the login area, click Create Account. Enter your email address, then enter your password. Re-enter your password. Your password must be at least 8 characters long and must contain at least one non-alphanumeric character (the best passwords will have at least on capital letter, one number, and at least one non-letter, non-number character, such as !, $, %, etc., and should not be a password you've used in the past). Click Create Account, then go to your email inbox and click the link provided to activate your account. You'll be taken to an account activation page on the website; click the Activate Account button, and then log into the account for the first time. Once you have logged in, you'll be able to see your account information, detailed below. Website Account Details Your customers can view whatever data fields you decide in their Account Info area. You can also decide if they can edit the data in those fields. Data fields that are editable will be white, as pictured below, or grayed out, if they are not editable. In the section below for Configure Online Account Data Fields, you can learn how to set up which ones display and which are editable by the customer. Customers can view their transaction list in the Order History area, and can click to View individual transactions with full details. If a customer has any open Invoices, they will be listed under the Invoices tab. They will be able to see the Invoice number, Due Date, and other important info, and can enter an amount they will pay online toward the balance due. After entering the amount, they can just click the Continue to Payment button to go to the shopping cart and make the payment. Customers can also view their Reward progress and see how close they're getting to the next Reward coupon on the Rewards tab. They can also see any active Reward coupons they have earned. If a customer wants to create a Gift Registry, or view any Gift Registries previously created, they can do so in the Gift Registry area, as pictured below. For full details on Gift Registry functionality, click here: Gift Registry. If you are integrated with Worldpay your customers will be able to add up to two Cards on File in the Payment Options area. They can also track payments for Rent to Own / Rent to Rent contracts, and make card adjustments and payments there, if needed. Configure Online Account Data Fields You are able to set any Customer data fields to be able to be viewed online by the customer when viewing their accounts, and also you can make them editable by the customer, if you like. To do this, go to the Admin Button which is your username in the upper right and go to Settings > POS Settings > Customers, and look at the Customer Profile Organization section at the bottom of the page. Click here to learn how you can set which fields are visible and editable to customers and also how to create custom fields as needed in this area: Custom Data Fields for Customers. Website,Settings invoices online school rentals rental contracts work orders customers website settings payment processing}'}, {id=191604258905, createdAt=1750439292838, updatedAt=1769698199999, path='point-of-sale-settings-customer', name='Point of Sale Settings: Customer', 2='{type=string, value=https://rainpos.my.site.com/s/article/Point-of-Sale-Settings-Customer}', 4='{type=list, value=[{id=1, name='rain_pos', order=0, label='Rain POS'}, {id=2, name='like_sew', order=1, label='Like Sew'}, {id=3, name='jewel360', order=2, label='Jewel360'}, {id=4, name='music_shop_360', order=3, label='Music Shop 360'}]}', 21='{type=number, value=0}', 6='{type=string, value=

You can get to this part of the system by clicking on the admin button with your username in the upper right and then clicking Settings > POS Settings > Customers.

As you work on your settings, in each tab, you need to remember to click the Save button at the bottom of the screen before you move on to another tab or screen, or you will lose your work.

General Settings

In this section you are able to configure some defaults that will apply to any new customers you create in the system. You are able to set to Allow Payments On Account, which will enable your customers to be given store credit on returns and also will allow you to Invoice the customer. You can also default Accept Checks so new customers you create will be able to pay by check in the Register.

Reward Program Settings

Use Rewards - Turn your Rewards program on or off with this check box.
Show Reward Points on Receipt - Checking this box will display on the receipt how many more points the customer needs to accumulate in order to earn to get a reward.
Coupon Clerk Notification - When the customer earns a reward by completing a transaction, the system will pop up a notification for the sales clerk so the customer can be congratulated.
Print Coupon on Receipt - If you want your customers to get a printed coupon every time they earn one, check this box. If it is not checked, the reward coupons will just be kept electronically for them by the system and they can use them whenever they like.
Accrue Rewards on Discounted or Sale Items - If you want your customers to earn reward points on items with discounted pricing or in-register discounts, you can check this box.
Accrue Rewards on Service Items - If you want your customers to earn reward points on Service items you sell through the Work Orders module, you can check this box.
Show Outstanding Reward Coupons on Register Screen - Having this box check can be very useful for your sales clerks since whenever they load a customer into the Register they will immediately see if the customer has unused Reward Coupons in the system.
Dollars Spent to Earn Reward - One way to determine this amount is to calculate the average purchase in your store, in this example it would be $40, and multiply that by ten to get the target amount a customer would need to spend in order to get a reward. This would be the equivalent of using a punch card with ten slots, but in an electronically automated format.
Reward Amount - You don't need a large amount for your customer to feel rewarded! Some clients we work with set this amount to be 10% of the total from #8 above, but please remember that you are reducing your profit margins by whatever percentage of the total you do here, so a smaller amount is a good thing.
Reward Expiration - This is one you should consider with care: It can establish a sense of urgency in the customer if they know the reward coupon they just earned will be expiring in a given time frame (Never, 15, 30, 60, 90, 180 days, or 1 year), but if they miss it by a few days and come in to discover that the system has deactivated their reward because it expired, that can be a bad experience.

Just know that if you choose the latter option, you can always go to Customers > Customers, search for the customer and click on their name, then go to their Settings Tab, click on View Coupons and you'll have the option in there of creating a coupon for them to mollify any injured feelings.

Custom Data Fields for Customers

Customer Profile Organization

If you scroll down below the Rewards settings, you'll see the Customer Profile Organization area, and the different Sections that are already in place for you. Those default Sections include Contact Information, Address, and Other, and they cannot be deleted or reorganized.

You'll notice that for any of the default Sections (Contact Information, Address, and Other), you cannot edit the Section title. You are able to reorganize the order of the Sections using the line-stack icons on the left. You are able to click on the blue pencil for any of them to add more fields, if you like. Here is an example of what is in the Contact Information section:

For each of the fields, you can edit the Title (if it isn't a grayed-out default field, like the ones pictured above). You can also set whether your online customers will be able to see the field's data when they login to their Customer Account on your website, and if they are able to edit it there or not. You can add custom fields by clicking the drop-list at the top for a new input field of your choice, and you can add as many as you like. There the types of data fields you can add:

The Address data field adds a group of fields to enable entry of all relevant data, e.g. Street, Address 2, City, State, Zip Code / Postal Code, and Country. Here are some examples of the different kinds of data fields you can add and the kinds of information you might use them for:

Please Note: It is extremely important that you DO NOT enter any sensitive information about a customer in any of these custom fields. This data is not considered to be secure, since people in your organization will have access to the information. Things like social security numbers, passwords, or credit card information to name a few things should never be entered into this system. To keep our system secure, we reserve the right to remove any such data you may accidentally add to this area. This is for your protection and the protection of your customers.

A Text field is a large text box that allows you to enter any amount of text about a topic and save it for the customer. For example, you might list out hobbies, or enter payment preference, rental details, or really anything that would require you to write a few words.
A Single-Line Text field is for shorter text info such as Occupation, Alternate Email, etc.
A Numeric field will allow you to enter numbers only about some topic for the customer. For example, you could track the family size associated with a customer, age, shoe size, etc.
A Phone Number field will format the numbers for a phone number for your country, and can be for a Fax number, or some other special number not already in the list.
In a Dropdown you can specify a list of any number of options, and then pick one that would apply to the customer. For example, you could track their outdoor interests, or their skiing skill level if you do ski rentals, etc.
An Address input inserts fields for comprehensive address info, including fields for Street, Address, City, Zip, State, and Country, as seen in the example below. A business or company address is a common use for this field.
A Date field will allow you to click and choose a calendar date for whatever the date is about. For example, you could put in a date for the most recent class the customer attended, or a date for their ski season start.

Please note that after you add any custom fields you want, in the Edit Customer Profile Section panel you will need to click the Save button at the bottom. You will ALSO need to click the Save button at the bottom of the Customers tab of your POS Settings in order for those changes to be saved.

Here is how the above fields appear in the system for an example customer:

You can also create your own Sections from the Customer settings area. If you click the +New Section button. You can name the new section, for example, Club Membership, or Renter Info, or Quilter Info, etc. Then, as described above, you can add different types of Input fields in order to capture the information you need for the customer.

You can create any number of Sections you might need for different types of information, and everything you create will appear in a running list on the Details tab of each Customer. Here is what the above Section looks like in a Customer entry:

Any custom Sections or fields you make will be included in every Customer's Details tab, whether you use it for each customer or not.

}', 22='{type=option, value={id=2, name='recommended_extra', order=1, label='Recommended Extra'}}', 9='{type=string, value=Point of Sale Settings: Customer}', 25='{type=number, value=0}', 26='{type=list, value=[{id=190209692540, name='Customers'}, {id=190209692541, name='Register'}, {id=190209692545, name='Settings'}]}', 28='{type=string, value=Point of Sale Settings: Customer You can get to this part of the system by clicking on the admin button with your username in the upper right and then clicking Settings > POS Settings > Customers. As you work on your settings, in each tab, you need to remember to click the Save button at the bottom of the screen before you move on to another tab or screen, or you will lose your work. General Settings In this section you are able to configure some defaults that will apply to any new customers you create in the system. You are able to set to Allow Payments On Account, which will enable your customers to be given store credit on returns and also will allow you to Invoice the customer. You can also default Accept Checks so new customers you create will be able to pay by check in the Register. Reward Program Settings Use Rewards - Turn your Rewards program on or off with this check box. Show Reward Points on Receipt - Checking this box will display on the receipt how many more points the customer needs to accumulate in order to earn to get a reward. Coupon Clerk Notification - When the customer earns a reward by completing a transaction, the system will pop up a notification for the sales clerk so the customer can be congratulated. Print Coupon on Receipt - If you want your customers to get a printed coupon every time they earn one, check this box. If it is not checked, the reward coupons will just be kept electronically for them by the system and they can use them whenever they like. Accrue Rewards on Discounted or Sale Items - If you want your customers to earn reward points on items with discounted pricing or in-register discounts, you can check this box. Accrue Rewards on Service Items - If you want your customers to earn reward points on Service items you sell through the Work Orders module, you can check this box. Show Outstanding Reward Coupons on Register Screen - Having this box check can be very useful for your sales clerks since whenever they load a customer into the Register they will immediately see if the customer has unused Reward Coupons in the system. Dollars Spent to Earn Reward - One way to determine this amount is to calculate the average purchase in your store, in this example it would be $40, and multiply that by ten to get the target amount a customer would need to spend in order to get a reward. This would be the equivalent of using a punch card with ten slots, but in an electronically automated format. Reward Amount - You don't need a large amount for your customer to feel rewarded! Some clients we work with set this amount to be 10% of the total from #8 above, but please remember that you are reducing your profit margins by whatever percentage of the total you do here, so a smaller amount is a good thing. Reward Expiration - This is one you should consider with care: It can establish a sense of urgency in the customer if they know the reward coupon they just earned will be expiring in a given time frame (Never, 15, 30, 60, 90, 180 days, or 1 year), but if they miss it by a few days and come in to discover that the system has deactivated their reward because it expired, that can be a bad experience. Just know that if you choose the latter option, you can always go to Customers > Customers, search for the customer and click on their name, then go to their Settings Tab, click on View Coupons and you'll have the option in there of creating a coupon for them to mollify any injured feelings. Custom Data Fields for Customers Customer Profile Organization If you scroll down below the Rewards settings, you'll see the Customer Profile Organization area, and the different Sections that are already in place for you. Those default Sections include Contact Information, Address, and Other, and they cannot be deleted or reorganized. You'll notice that for any of the default Sections (Contact Information, Address, and Other), you cannot edit the Section title. You are able to reorganize the order of the Sections using the line-stack icons on the left. You are able to click on the blue pencil for any of them to add more fields, if you like. Here is an example of what is in the Contact Information section: For each of the fields, you can edit the Title (if it isn't a grayed-out default field, like the ones pictured above). You can also set whether your online customers will be able to see the field's data when they login to their Customer Account on your website, and if they are able to edit it there or not. You can add custom fields by clicking the drop-list at the top for a new input field of your choice, and you can add as many as you like. There the types of data fields you can add: The Address data field adds a group of fields to enable entry of all relevant data, e.g. Street, Address 2, City, State, Zip Code / Postal Code, and Country. Here are some examples of the different kinds of data fields you can add and the kinds of information you might use them for: Please Note: It is extremely important that you DO NOT enter any sensitive information about a customer in any of these custom fields. This data is not considered to be secure, since people in your organization will have access to the information. Things like social security numbers, passwords, or credit card information to name a few things should never be entered into this system. To keep our system secure, we reserve the right to remove any such data you may accidentally add to this area. This is for your protection and the protection of your customers. A Text field is a large text box that allows you to enter any amount of text about a topic and save it for the customer. For example, you might list out hobbies, or enter payment preference, rental details, or really anything that would require you to write a few words. A Single-Line Text field is for shorter text info such as Occupation, Alternate Email, etc. A Numeric field will allow you to enter numbers only about some topic for the customer. For example, you could track the family size associated with a customer, age, shoe size, etc. A Phone Number field will format the numbers for a phone number for your country, and can be for a Fax number, or some other special number not already in the list. In a Dropdown you can specify a list of any number of options, and then pick one that would apply to the customer. For example, you could track their outdoor interests, or their skiing skill level if you do ski rentals, etc. An Address input inserts fields for comprehensive address info, including fields for Street, Address, City, Zip, State, and Country, as seen in the example below. A business or company address is a common use for this field. A Date field will allow you to click and choose a calendar date for whatever the date is about. For example, you could put in a date for the most recent class the customer attended, or a date for their ski season start. Please note that after you add any custom fields you want, in the Edit Customer Profile Section panel you will need to click the Save button at the bottom. You will ALSO need to click the Save button at the bottom of the Customers tab of your POS Settings in order for those changes to be saved. Here is how the above fields appear in the system for an example customer: You can also create your own Sections from the Customer settings area. If you click the +New Section button. You can name the new section, for example, Club Membership, or Renter Info, or Quilter Info, etc. Then, as described above, you can add different types of Input fields in order to capture the information you need for the customer. You can create any number of Sections you might need for different types of information, and everything you create will appear in a running list on the Details tab of each Customer. Here is what the above Section looks like in a Customer entry: Any custom Sections or fields you make will be included in every Customer's Details tab, whether you use it for each customer or not. Customers,Register,Settings customers pos settings}'}, {id=191604258922, createdAt=1750439292855, updatedAt=1770139436904, path='product-page-3-0-part-5-product-information-tab', name='Product Page 3.0: Part 5 - Product Information Tab', 16='{type=list, value=[{id=4, name='music_shop_360', order=3, label='Music Shop 360'}]}', 2='{type=string, value=https://rainpos.my.site.com/s/article/Product-Page-3-0-Part-5-Product-Information-Tab}', 4='{type=list, value=[{id=1, name='rain_pos', order=0, label='Rain POS'}, {id=2, name='like_sew', order=1, label='Like Sew'}, {id=3, name='jewel360', order=2, label='Jewel360'}]}', 21='{type=number, value=0}', 6='{type=string, value=

The primary details about your product will be in the Product Information tab.

Product Information

At the top of the Product Information tab you are able to work with the following areas:

Product Page Tabs - The Product Information tab loads by default when creating a new product, and you can switch freely between tabs without needing to save.
Serialized and Variant Settings - Be sure to toggle whichever of these might apply to your new product to On before saving your product for the first time, or you will not be able to do so later.
Catalog Search - Our Catalog contains many products across many industries. You can search by keyword or product identifier (UPC / Manufacturer Number) and if you find a match, clicking on the result in the catalog will load basic data, images, and descriptions into your product.
Product Title - Enter a complete Title for the product here, using an exact match to what the manufacturer uses is recommended so searches will match with higher reliability for your customers.
Department - If you use Departments, click on the one appropriate for this product in the drop-list. A product can have only one Department.
Availability - By default, new products will be available on both your Website and in your Point of Sale, but you can change it to one or the other if needed.
Manufacturer - Click on the appropriate Manufacturer in the drop-list if it has already been entered. Clicking will also allow you to search for a match.
Add / Edit / Remove Manufacturer - Clicking the edit button will pop up a window that will allow you to search for existing Manufacturers on your list and either edit or delete them, if needed. You can also enter new ones from here.
Vendor - Clicking this field will allow you to select as many Vendors from your list as you need for this product.
Select Primary Vendor - If you choose more than one, you can select whichever one will be your Primary Vendor for the item. The Primary vendor will be the one that displays by default for the item and will come up in vendor item searches when creating a new Purchase Order. In addition, the Low Inventory report and the Low Inventory view of the Inventory report will display the Primary Vendor of the item if it's inventory is at or below its Reorder Point (see the section below on Purchasing).
Make - You can list the name of the maker brand here, and this can be different than the base Manufacturer if needed.
Model - Enter the model name of the item here.
Year - Enter the year of the model here.
Taxes - By default, the item will use your primary physical product tax rate, which in the system is labeled as your Materials tax. If it needs to use a different rate or if the item is not taxable and needs no rate at all, you can click the drop-list and check / uncheck whatever boxes are necessary.
Upload Media - As mentioned above, this area is actually visible from all tabs of the product and you can add images or animated media (GIF files) if you like at any point in your product creation process. You can drag and drop multiple files at once and all will load simultaneously. Once loaded, you can drag and drop the thumbnails into whatever order you need. Please see the article linked below on Images if you want further details on creating the best product shopping experience for your customers in this area.

Product Details

This area allows you to enter important information about the item. Here are the data points you can set in this section:

Store Location - If you have multiple store locations in the system, you will see each of them in this area, either as they appear above or in a drop-list. As you enter data for the item, it will apply to the selected Location, but most data points here can be applied to all of your locations. As you're entering information, you'll see a link to Apply to All Locations, which will save you data entry time.
Print Label - If you click this button at the top, it will load a label line item for every variant in the product, if it has variants as pictured below. All line items will default to print one label, but you can set whatever quantities you need.
UPC - If the product has a Universal Product Code that is officially registered with the UPC organization, you can list it here. Codes of this type are always numbers only, and is a 12-digit identifier. It is also known as a GTIN (Global Trade Identifier Number) since it is used globally. Entering a code that is not registered can result in failed searches for the item, so it is recommended to enter only actual UPC codes for your items.
Manufacturer Number - If the manufacturer for the item has an identifier code they use you can enter it here for reference and searches. You can enter alphanumeric characters and common punctuations and symbols if needed.
SKU - By default, a unique SKU will appear here with each new product you create. You can adjust this to whatever you need, using alphanumeric characters as well as common punctuations and symbols.
Alternate Barcode Title - By default, when you print a barcode label, the title for the barcode itself will be the Product Title Plus any Variant Name, but if you want to display something different on the label for the product you can enter an Alternate Barcode Title here and the system will use that when printing the label for the product.
Alternate Lookups - If you have alternative names for a variant that you use internally, you can enter those terms here and when searching for the items anywhere in the system, e.g. Register, Products page, etc., the item will come up in searches using those terms.
Add Alternate Lookup Row - If you need more Alternate Lookups you can click this button and add as many as you like.
Weight - You can enter weight values for your items here. This will use your store default measurement system, which will either decimal values of pounds or kilograms for Weight. The values you enter here for weight will work with system weight-based shipping methods. The values you enter for weight will work for our integrations with Shipstation, Reverb, and Shopify.
Product Dimensions - You can also enter dimension values for your item this area. These will use your store default measurement system, which will either be inches or centimeters for Height, Width, and Length. The values you enter for dimensions will also work for our integrations with Shipstation, Reverb, and Shopify.
Condition - If you have non-serialized Conditions enabled (under Settings > Website Settings > Products) you can select the Condition of the item here. Conditions include Brand New, Like New, Mint, Excellent, Very Good, Good, Used, Fair, Poor, Non-Functioning, and Floor Model.
Finish / Color - If the item has a special Finish, e.g. glossy or matte, or a particular Color, you can enter a brief description here of those features.

Pricing

In this section, you can enter price values for all prices you have enabled in the system for your items.

Price - Enter your normal selling Price for the item here. If you do not use Website Price fields, this price will be used for your sales online and in-store.
Sale Price - If you sell the item at a discounted price, you can enter that manually here. Transactions in the Register will show the original Price and your Sale Price so customers will know how much you love them. Online, if you're not using the website price fields, the Price will be crossed out and the Sale Price will display. Useful tools such as the Scheduled Sale tool under the Marketing menu allow you to schedule sale prices to be put into products and removed again when the sale is finished.
MAP Price - If you have manufacturers that require you to respect MAP Price (minimum advertised price) you can enter that value here and the system will warn you whenever you try to save a price for the item that would be below your MAP guideline.
Website Price - If you need to have different pricing in-store and online, you can use the Website Price to enter the standard price for the item that will appear online. If you don't see this field and want to use website pricing, you can enable it under Settings > Features > Website Pricing.
Website Sale Price - If you want to sell online at a discount you can either enter a Website Sale Price here manually or schedule the pricing to be saved here automatically using the Scheduled Sale tool, which will also remove the online sale price after your sale is over. When a price is in this field, the regular Website Price will display crossed out, and the website sale price will be active.
Reverb Price - If you are integrated with Reverb and if the item is synced to your Reverb online store, you can enter the selling price for it here.
Wholesale Price (Not Pictured) - If you use our online Wholesale selling system, you can list the Wholesale Price for your item here. Only customers with active wholesale login credentials will be able to see this pricing.

Purchasing

If this is a product you plan to re-order in the future, you can enter purchasing information here that will be used by our Purchase Order / Receiving Order system.

Vendor Name - Each of the Vendors you have set for the product will appear here, and whichever is the Primary Vendor will be indicated.
Vendor Part Number - If the vendor has a part number they need to see on purchase orders, you can enter that part number here. These codes can use alphanumeric characters and common symbols and punctuation and will be visible on the PO as well as in the Low Inventory report and the Inventory report's low inventory view.
Packaging - If the item has consistent packaging used by the vendor, you can enter that here so the system will order it according to the specifications. Enter how many of the items are in each container, the item type in the second dropdown (if the item is individual Items, or if it's sold by Inches, Feet, Yards, or Meters), and the packaging type in the final dropdown (if it's sold by the Case, Bolt, Box, Roll, or Pack).
Apply to All Store Locations - If you will use the same Vendor information for your purchasing from all of your store locations, you can click this link to apply what you've entered across all your stores.
Default Cost - This is what you expect your cost to be the next time you order the item. This field updates automatically based on the last Receiving Order cost for the item. Please note that for each shipment you receive for the item a unique Cost will be saved and tracked for your reporting so your profit margins will be accurate historically. Your Default Cost is not used in the reports.
Reorder Point - If you want this product to be included in our automated reordering recommendations, you will want to set the Reorder Point value. When the product's inventory gets down to this value, it will appear on the Low Inventory report or in the Low Inventory view of the main Inventory report. It will also display in the Purchase Queue when doing a Purchase Order for any of the Vendors saved for the product.
Desired Stock Level - Again, if you are wanting this product to be included in our automated reordering recommendations, you can set a Desired Stock Level. When adding the item to a Purchase Order or Receiving Order, the system will make sure the quantity being ordered will result in an inventory level that is at or above the number entered here. For example, If the product pictured above is down to 1 item in stock and it's added to a Purchase Order, the system will recommend ordering a case of 6 items, which will bring the stock level to 7.

Deactivating and Saving

At the bottom of every tab, you'll have the saving and closing options detailed below, but only on the Product Information tab will you see your options for deactivating the item. Here is what you can do with those functions:

Deactivate Item for This Location - If you don't need to have the item active at the specific Location you are currently viewing, you can Deactivate it with this toggle. It will still be active for your other locations. Deactivated items do not display online, in searches in your system, or in the Register.
Deactivate Product - This toggle will Deactivate the product for all of your store locations. Deactivating is like a light version of deleting the product and is useful for temporarily making a product inactive until you are able to reorder it and get it back in stock. It will not display online, will not come up in any system searches for you, and will not be available in the Register. You can find your deactivated items from Inventory > Products by clicking Filters and in the Product Status area, selecting Deactivated. Please note, if the product has multiple variants, this function deactivates all of them for all locations.
Save Product - Clicking this will save whatever changes you might have made in the item, but will keep the product window open in case you need to continue working.
Save Actions - If you are done making changes in the item, the default Save & Close button will save those updates and then close the window, taking you to the main Products list page. If you click the down arrow, you can see the option to Save & Duplicate, which will save the current product and copy everything except identifiers and images into a new product that will open for you as a copy. In the dropdown you also have the option to Save & New, which will save the current product and open a new blank one for you to start on.

Delete - Our system uses what is known as a 'soft-delete', and that means if you decide to delete the item and later need it back, you can reactivate it. Deleting a product is good if it's sold out and you're sure you won't be reordering it again, and removes it from searches in the system, from the website, and from the Register. If you need to find it again, you can go to Inventory > Products, click the Filters button in the upper right, go to Product Status, and filter for Deleted items. Reopen the item from there and you can activate it again at the bottom.
Close - Clicking to Close the product will close the window. If you have unsaved changes, you will be reminded to save them just in case.

* Example images, the BigMe logo, and Bigme InkNote Color+ Kaleido3 are copyright BigMe and are used here for not-for-profit demonstration purposes only.

Explore Version 3.0 of the Product Page:

Product Information Tab

Inventory Tab

Website Settings Tab

Advanced Settings Tab

Notes Tab

}', 22='{type=option, value={id=2, name='recommended_extra', order=1, label='Recommended Extra'}}', 8='{type=string, value=

The primary details about your product will be in the Product Information tab.

Product Information

At the top of the Product Information tab you are able to work with the following areas:

Product Page Tabs - The Product Information tab loads by default when creating a new product, and you can switch freely between tabs without needing to save.
Serialized and Variant Settings - Be sure to toggle whichever of these might apply to your new product to On before saving your product for the first time, or you will not be able to do so later.
Catalog Search - Our Catalog contains many products across many industries. You can search by keyword or product identifier (UPC / Manufacturer Number) and if you find a match, clicking on the result in the catalog will load basic data, images, and descriptions into your product.
Product Title - Enter a complete Title for the product here, using an exact match to what the manufacturer uses is recommended so searches will match with higher reliability for your customers.
Department- If you use Departments, click on the one appropriate for this product in the drop-list. A product can have only one Department.
Availability - By default, new products will be available on both your Website and in your Point of Sale, but you can change it to one or the other if needed.
Manufacturer- Click on the appropriate Manufacturer in the drop-list if it has already been entered. Clicking will also allow you to search for a match.
Add / Edit / Remove Manufacturer - Clicking the edit button will pop up a window that will allow you to search for existing Manufacturers on your list and either edit or delete them, if needed. You can also enter new ones from here.
Vendor - Clicking this field will allow you to select as many Vendors from your list as you need for this product.
Select Primary Vendor - If you choose more than one, you can select whichever one will be your Primary Vendor for the item. The Primary vendor will be the one that displays by default for the item and will come up in vendor item searches when creating a new Purchase Order. In addition, the Low Inventory report and the Low Inventory view of the Inventory report will display the Primary Vendor of the item if it's inventory is at or below its Reorder Point (see the section below on Purchasing).
Make- You can list the name of the maker brand here, and this can be different than the base Manufacturer if needed.
Model- Enter the model name of the item here.
Year- Enter the year of the model here.
Taxes - By default, the item will use your primary physical product tax rate, which in the system is labeled as your Materials tax. If it needs to use a different rate or if the item is not taxable and needs no rate at all, you can click the drop-list and check / uncheck whatever boxes are necessary.
Upload Media - As mentioned above, this area is actually visible from all tabs of the product and you can add images or animated media (GIF files) if you like at any point in your product creation process. You can drag and drop multiple files at once and all will load simultaneously. Once loaded, you can drag and drop the thumbnails into whatever order you need. Please see the article linked below on Images if you want further details on creating the best product shopping experience for your customers in this area.

Product Details

This area allows you to enter important information about the item. Here are the data points you can set in this section:

Store Location - If you have multiple store locations in the system, you will see each of them in this area, either as they appear above or in a drop-list. As you enter data for the item, it will apply to the selected Location, but most data points here can be applied to all of your locations. As you're entering information, you'll see a link to Apply to All Locations, which will save you data entry time.
Print Label - If you click this button at the top, it will load a label line item for every variant in the product, if it has variants as pictured below. All line items will default to print one label, but you can set whatever quantities you need.
UPC- If the product has a Universal Product Code that is officially registered with the UPC organization, you can list it here. Codes of this type are always numbers only, and is a 12-digit identifier. It is also known as a GTIN (Global Trade Identifier Number) since it is used globally. Entering a code that is not registered can result in failed searches for the item, so it is recommended to enter only actual UPC codes for your items.
Manufacturer Number - If the manufacturer for the item has an identifier code they use you can enter it here for reference and searches. You can enter alphanumeric characters and common punctuations and symbols if needed.
SKU- By default, a unique SKU will appear here with each new product you create. You can adjust this to whatever you need, using alphanumeric characters as well as common punctuations and symbols.
Alternate Barcode Title - By default, when you print a barcode label, the title for the barcode itself will be the Product Title Plus any Variant Name, but if you want to display something different on the label for the product you can enter an Alternate Barcode Title here and the system will use that when printing the label for the product.
Alternate Lookups - If you have alternative names for a variant that you use internally, you can enter those terms here and when searching for the items anywhere in the system, e.g. Register, Products page, etc., the item will come up in searches using those terms.
Add Alternate Lookup Row - If you need more Alternate Lookups you can click this button and add as many as you like.
Weight- You can enter weight values for your items here. This will use your store default measurement system, which will either decimal values of pounds or kilograms for Weight. The values you enter here for weight will work with system weight-based shipping methods. The values you enter for weight will work for our integrations with Shipstation, Reverb, and Shopify.
Product Dimensions - You can also enter dimension values for your item this area. These will use your store default measurement system, which will either be inches or centimeters for Height, Width, and Length. The values you enter for dimensions will also work for our integrations with Shipstation, Reverb, and Shopify.
Condition- If you have non-serialized Conditions enabled (under Settings > Website Settings > Products) you can select the Condition of the item here. Conditions include Brand New, Like New, Mint, Excellent, Very Good, Good, Used, Fair, Poor, Non-Functioning, and Floor Model.
Finish / Color - If the item has a special Finish, e.g. glossy or matte, or a particular Color, you can enter a brief description here of those features.

Pricing

In this section, you can enter price values for all prices you have enabled in the system for your items.

Price- Enter your normal selling Price for the item here. If you do not use Website Price fields, this price will be used for your sales online and in-store.
Sale Price - If you sell the item at a discounted price, you can enter that manually here. Transactions in the Register will show the original Price and your Sale Price so customers will know how much you love them. Online, if you're not using the website price fields, the Price will be crossed out and the Sale Price will display. Useful tools such as the Scheduled Sale tool under the Marketing menu allow you to schedule sale prices to be put into products and removed again when the sale is finished.
MAP Price - If you have manufacturers that require you to respect MAP Price (minimum advertised price) you can enter that value here and the system will warn you whenever you try to save a price for the item that would be below your MAP guideline.
Website Price - If you need to have different pricing in-store and online, you can use the Website Price to enter the standard price for the item that will appear online. If you don't see this field and want to use website pricing, you can enable it under Settings > Features > Website Pricing.
Website Sale Price - If you want to sell online at a discount you can either enter a Website Sale Price here manually or schedule the pricing to be saved here automatically using the Scheduled Sale tool, which will also remove the online sale price after your sale is over. When a price is in this field, the regular Website Price will display crossed out, and the website sale price will be active.
Reverb Price - If you are integrated with Reverb and if the item is synced to your Reverb online store, you can enter the selling price for it here.
Wholesale Price (Not Pictured) - If you use our online Wholesale selling system, you can list the Wholesale Price for your item here. Only customers with active wholesale login credentials will be able to see this pricing.

Purchasing

If this is a product you plan to re-order in the future, you can enter purchasing information here that will be used by our Purchase Order / Receiving Order system.

Vendor Name - Each of the Vendors you have set for the product will appear here, and whichever is the Primary Vendor will be indicated.
Vendor Part Number - If the vendor has a part number they need to see on purchase orders, you can enter that part number here. These codes can use alphanumeric characters and common symbols and punctuation and will be visible on the PO as well as in the Low Inventory report and the Inventory report's low inventory view.
Packaging- If the item has consistent packaging used by the vendor, you can enter that here so the system will order it according to the specifications. Enter how many of the items are in each container, the item type in the second dropdown (if the item is individual Items, or if it's sold by Inches, Feet, Yards, or Meters), and the packaging type in the final dropdown (if it's sold by the Case, Bolt, Box, Roll, or Pack).
Apply to All Store Locations - If you will use the same Vendor information for your purchasing from all of your store locations, you can click this link to apply what you've entered across all your stores.
Default Cost - This is what you expect your cost to be the next time you order the item. This field updates automatically based on the last Receiving Order cost for the item. Please note that for each shipment you receive for the item a unique Cost will be saved and tracked for your reporting so your profit margins will be accurate historically. Your Default Cost is not used in the reports.
Reorder Point - If you want this product to be included in our automated reordering recommendations, you will want to set the Reorder Point value. When the product's inventory gets down to this value, it will appear on the Low Inventory report or in the Low Inventory view of the main Inventory report. It will also display in the Purchase Queue when doing a Purchase Order for any of the Vendors saved for the product.
Desired Stock Level - Again, if you are wanting this product to be included in our automated reordering recommendations, you can set a Desired Stock Level. When adding the item to a Purchase Order or Receiving Order, the system will make sure the quantity being ordered will result in an inventory level that is at or above the number entered here. For example, If the product pictured above is down to 1 item in stock and it's added to a Purchase Order, the system will recommend ordering a case of 6 items, which will bring the stock level to 7.

Deactivating and Saving

Deactivate Item for This Location - If you don't need to have the item active at the specific Location you are currently viewing, you can Deactivate it with this toggle. It will still be active for your other locations. Deactivated items do not display online, in searches in your system, or in the Register.
Deactivate Product - This toggle will Deactivate the product for all of your store locations. Deactivating is like a light version of deleting the product and is useful for temporarily making a product inactive until you are able to reorder it and get it back in stock. It will not display online, will not come up in any system searches for you, and will not be available in the Register. You can find your deactivated items from Inventory > Products by clicking Filters and in the Product Status area, selecting Deactivated. Please note, if the product has multiple variants, this function deactivates all of them for all locations.
Save Product - Clicking this will save whatever changes you might have made in the item, but will keep the product window open in case you need to continue working.
Save Actions - If you are done making changes in the item, the default Save & Close button will save those updates and then close the window, taking you to the main Products list page. If you click the down arrow, you can see the option to Save & Duplicate, which will save the current product and copy everything except identifiers and images into a new product that will open for you as a copy. In the dropdown you also have the option to Save & New, which will save the current product and open a new blank one for you to start on.

Delete- Our system uses what is known as a 'soft-delete', and that means if you decide to delete the item and later need it back, you can reactivate it. Deleting a product is good if it's sold out and you're sure you won't be reordering it again, and removes it from searches in the system, from the website, and from the Register. If you need to find it again, you can go to Inventory > Products, click the Filters button in the upper right, go to Product Status, and filter for Deleted items. Reopen the item from there and you can activate it again at the bottom.
Close- Clicking to Close the product will close the window. If you have unsaved changes, you will be reminded to save them just in case.

* Example images, the BigMe logo, and Bigme InkNote Color+ Kaleido3 are copyright BigMe and are used here for not-for-profit demonstration purposes only.

Explore Version 3.0 of the Product Page:

Product Information Tab

Inventory Tab

Website Settings Tab

Advanced Settings Tab

Notes Tab

Reverb Tab

}', 9='{type=string, value=Product Page 3.0: Part 5 - Product Information Tab}', 25='{type=number, value=0}', 26='{type=list, value=[{id=190209692537, name='Inventory'}]}', 43='{type=option, value={id=2, name='recommended_extra', order=1, label='Recommended Extra'}}', 28='{type=string, value=Product Page 3.0: Part 5 - Product Information Tab The primary details about your product will be in the Product Information tab. Product Information At the top of the Product Information tab you are able to work with the following areas: Product Page Tabs - The Product Information tab loads by default when creating a new product, and you can switch freely between tabs without needing to save. Serialized and Variant Settings - Be sure to toggle whichever of these might apply to your new product to On before saving your product for the first time, or you will not be able to do so later. Catalog Search - Our Catalog contains many products across many industries. You can search by keyword or product identifier (UPC / Manufacturer Number) and if you find a match, clicking on the result in the catalog will load basic data, images, and descriptions into your product. Product Title - Enter a complete Title for the product here, using an exact match to what the manufacturer uses is recommended so searches will match with higher reliability for your customers. Department- If you use Departments, click on the one appropriate for this product in the drop-list. A product can have only one Department. Availability - By default, new products will be available on both your Website and in your Point of Sale, but you can change it to one or the other if needed. Manufacturer- Click on the appropriate Manufacturer in the drop-list if it has already been entered. Clicking will also allow you to search for a match. Add / Edit / Remove Manufacturer - Clicking the edit button will pop up a window that will allow you to search for existing Manufacturers on your list and either edit or delete them, if needed. You can also enter new ones from here. Vendor - Clicking this field will allow you to select as many Vendors from your list as you need for this product. Select Primary Vendor - If you choose more than one, you can select whichever one will be your Primary Vendor for the item. The Primary vendor will be the one that displays by default for the item and will come up in vendor item searches when creating a new Purchase Order. In addition, the Low Inventory report and the Low Inventory view of the Inventory report will display the Primary Vendor of the item if it's inventory is at or below its Reorder Point (see the section below on Purchasing). Make- You can list the name of the maker brand here, and this can be different than the base Manufacturer if needed. Model- Enter the model name of the item here. Year- Enter the year of the model here. Taxes - By default, the item will use your primary physical product tax rate, which in the system is labeled as your Materials tax. If it needs to use a different rate or if the item is not taxable and needs no rate at all, you can click the drop-list and check / uncheck whatever boxes are necessary. Upload Media - As mentioned above, this area is actually visible from all tabs of the product and you can add images or animated media (GIF files) if you like at any point in your product creation process. You can drag and drop multiple files at once and all will load simultaneously. Once loaded, you can drag and drop the thumbnails into whatever order you need. Please see the article linked below on Images if you want further details on creating the best product shopping experience for your customers in this area. Product Details This area allows you to enter important information about the item. Here are the data points you can set in this section: Store Location - If you have multiple store locations in the system, you will see each of them in this area, either as they appear above or in a drop-list. As you enter data for the item, it will apply to the selected Location, but most data points here can be applied to all of your locations. As you're entering information, you'll see a link to Apply to All Locations, which will save you data entry time. Print Label - If you click this button at the top, it will load a label line item for every variant in the product, if it has variants as pictured below. All line items will default to print one label, but you can set whatever quantities you need. UPC- If the product has a Universal Product Code that is officially registered with the UPC organization, you can list it here. Codes of this type are always numbers only, and is a 12-digit identifier. It is also known as a GTIN (Global Trade Identifier Number) since it is used globally. Entering a code that is not registered can result in failed searches for the item, so it is recommended to enter only actual UPC codes for your items. Manufacturer Number - If the manufacturer for the item has an identifier code they use you can enter it here for reference and searches. You can enter alphanumeric characters and common punctuations and symbols if needed. SKU- By default, a unique SKU will appear here with each new product you create. You can adjust this to whatever you need, using alphanumeric characters as well as common punctuations and symbols. Alternate Barcode Title - By default, when you print a barcode label, the title for the barcode itself will be the Product Title Plus any Variant Name, but if you want to display something different on the label for the product you can enter an Alternate Barcode Title here and the system will use that when printing the label for the product. Alternate Lookups - If you have alternative names for a variant that you use internally, you can enter those terms here and when searching for the items anywhere in the system, e.g. Register, Products page, etc., the item will come up in searches using those terms. Add Alternate Lookup Row - If you need more Alternate Lookups you can click this button and add as many as you like. Weight- You can enter weight values for your items here. This will use your store default measurement system, which will either decimal values of pounds or kilograms for Weight. The values you enter here for weight will work with system weight-based shipping methods. The values you enter for weight will work for our integrations with Shipstation, Reverb, and Shopify. Product Dimensions - You can also enter dimension values for your item this area. These will use your store default measurement system, which will either be inches or centimeters for Height, Width, and Length. The values you enter for dimensions will also work for our integrations with Shipstation, Reverb, and Shopify. Condition- If you have non-serialized Conditions enabled (under Settings > Website Settings > Products) you can select the Condition of the item here. Conditions include Brand New, Like New, Mint, Excellent, Very Good, Good, Used, Fair, Poor, Non-Functioning, and Floor Model. Finish / Color - If the item has a special Finish, e.g. glossy or matte, or a particular Color, you can enter a brief description here of those features. Pricing In this section, you can enter price values for all prices you have enabled in the system for your items. Price- Enter your normal selling Price for the item here. If you do not use Website Price fields, this price will be used for your sales online and in-store. Sale Price - If you sell the item at a discounted price, you can enter that manually here. Transactions in the Register will show the original Price and your Sale Price so customers will know how much you love them. Online, if you're not using the website price fields, the Price will be crossed out and the Sale Price will display. Useful tools such as the Scheduled Sale tool under the Marketing menu allow you to schedule sale prices to be put into products and removed again when the sale is finished. MAP Price - If you have manufacturers that require you to respect MAP Price (minimum advertised price) you can enter that value here and the system will warn you whenever you try to save a price for the item that would be below your MAP guideline. Website Price - If you need to have different pricing in-store and online, you can use the Website Price to enter the standard price for the item that will appear online. If you don't see this field and want to use website pricing, you can enable it under Settings > Features > Website Pricing. Website Sale Price - If you want to sell online at a discount you can either enter a Website Sale Price here manually or schedule the pricing to be saved here automatically using the Scheduled Sale tool, which will also remove the online sale price after your sale is over. When a price is in this field, the regular Website Price will display crossed out, and the website sale price will be active. Reverb Price - If you are integrated with Reverb and if the item is synced to your Reverb online store, you can enter the selling price for it here. Wholesale Price (Not Pictured) - If you use our online Wholesale selling system, you can list the Wholesale Price for your item here. Only customers with active wholesale login credentials will be able to see this pricing. Purchasing If this is a product you plan to re-order in the future, you can enter purchasing information here that will be used by our Purchase Order / Receiving Order system. Vendor Name - Each of the Vendors you have set for the product will appear here, and whichever is the Primary Vendor will be indicated. Vendor Part Number - If the vendor has a part number they need to see on purchase orders, you can enter that part number here. These codes can use alphanumeric characters and common symbols and punctuation and will be visible on the PO as well as in the Low Inventory report and the Inventory report's low inventory view. Packaging- If the item has consistent packaging used by the vendor, you can enter that here so the system will order it according to the specifications. Enter how many of the items are in each container, the item type in the second dropdown (if the item is individual Items, or if it's sold by Inches, Feet, Yards, or Meters), and the packaging type in the final dropdown (if it's sold by the Case, Bolt, Box, Roll, or Pack). Apply to All Store Locations - If you will use the same Vendor information for your purchasing from all of your store locations, you can click this link to apply what you've entered across all your stores. Default Cost - This is what you expect your cost to be the next time you order the item. This field updates automatically based on the last Receiving Order cost for the item. Please note that for each shipment you receive for the item a unique Cost will be saved and tracked for your reporting so your profit margins will be accurate historically. Your Default Cost is not used in the reports. Reorder Point - If you want this product to be included in our automated reordering recommendations, you will want to set the Reorder Point value. When the product's inventory gets down to this value, it will appear on the Low Inventory report or in the Low Inventory view of the main Inventory report. It will also display in the Purchase Queue when doing a Purchase Order for any of the Vendors saved for the product. Desired Stock Level - Again, if you are wanting this product to be included in our automated reordering recommendations, you can set a Desired Stock Level. When adding the item to a Purchase Order or Receiving Order, the system will make sure the quantity being ordered will result in an inventory level that is at or above the number entered here. For example, If the product pictured above is down to 1 item in stock and it's added to a Purchase Order, the system will recommend ordering a case of 6 items, which will bring the stock level to 7. Deactivating and Saving At the bottom of every tab, you'll have the saving and closing options detailed below, but only on the Product Information tab will you see your options for deactivating the item. Here is what you can do with those functions: Deactivate Item for This Location - If you don't need to have the item active at the specific Location you are currently viewing, you can Deactivate it with this toggle. It will still be active for your other locations. Deactivated items do not display online, in searches in your system, or in the Register. Deactivate Product - This toggle will Deactivate the product for all of your store locations. Deactivating is like a light version of deleting the product and is useful for temporarily making a product inactive until you are able to reorder it and get it back in stock. It will not display online, will not come up in any system searches for you, and will not be available in the Register. You can find your deactivated items from Inventory > Products by clicking Filters and in the Product Status area, selecting Deactivated. Please note, if the product has multiple variants, this function deactivates all of them for all locations. Save Product - Clicking this will save whatever changes you might have made in the item, but will keep the product window open in case you need to continue working. Save Actions - If you are done making changes in the item, the default Save & Close button will save those updates and then close the window, taking you to the main Products list page. If you click the down arrow, you can see the option to Save & Duplicate, which will save the current product and copy everything except identifiers and images into a new product that will open for you as a copy. In the dropdown you also have the option to Save & New, which will save the current product and open a new blank one for you to start on. Delete- Our system uses what is known as a 'soft-delete', and that means if you decide to delete the item and later need it back, you can reactivate it. Deleting a product is good if it's sold out and you're sure you won't be reordering it again, and removes it from searches in the system, from the website, and from the Register. If you need to find it again, you can go to Inventory > Products, click the Filters button in the upper right, go to Product Status, and filter for Deleted items. Reopen the item from there and you can activate it again at the bottom. Close- Clicking to Close the product will close the window. If you have unsaved changes, you will be reminded to save them just in case. * Example images, the BigMe logo, and Bigme InkNote Color+ Kaleido3 are copyright BigMe and are used here for not-for-profit demonstration purposes only. Explore Version 3.0 of the Product Page: Overview Images Variants Serialized Items Product Information Tab Inventory Tab Website Settings Tab Advanced Settings Tab Notes Tab Reverb Tab Inventory add edit product page ecommerce features wholesale}'}]

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